Refund policy

🌀 Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.

  • We do not accept returns for opened or used parcels.

  • You’ll need to provide a receipt or proof of purchase.

To initiate a return:

  • Contact us at evahairglam@gmail.com within 7 days of receiving your item.

  • Send the item to the following return address:
    EVA Hair Glam
    Street# 03, Azizabad, Near Jallundhar Sweets
    KhanPur Road, Rahim Yar Khan

  • Return postage will be paid by the customer.

  • Items sent back to us without prior return approval will not be accepted.

🌀 Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at evahairglam@gmail.com so we can evaluate the issue and make it right.

🌀 Exceptions / Non-Returnable Items

We do not accept returns on the following:

  • Opened or used beauty/personal care items

  • Sale items or gift cards

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

🌀 Refunds

Once your return is received and inspected, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember it may take time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at evahairglam@gmail.com.